FAQ’s

Frequently asked questions about Ecoease secondary glazing systems. Here are some of the questions we often get asked… If your question isn’t covered please use the contact page to call or email one of our sales advisors to assist you.

Q. What is your current lead time?

A. Approximately 7 to 10 days from order – if you need it sooner let us know and we will try our best to help out

Q. Do your prices include VAT?

A. All prices on our website include VAT at the standard rate.

Q. How much is delivery?

A.  If your order is over £100 delivery is free of charge. For orders under £100 it is  £11.95 inc VAT

Q. Do you only deliver to Mainland UK?

A. We can also deliver to Highlands and Islands but an extra charge will be incurred. We will advise you of this when we know the size and weight of your order.

Q. I only use feet and inches, how do I convert this to metres?

A. Just use our simple conversion tool below. If you put in your sizes in feet and inches and click on ‘calculate’ this will give you the size in metric

Imperial to Metric Conversion Tool
You can use the calculator below to convert feet and inches to metres.

feet inches

meters

Q. Can I remove my Ecoease Secondary glazing and replace it easily?

A. Yes, The panel is held on by a magnetic edging strip which has a thin white painted steel strip attached to it magnetically. The white steel strip is self-adhesive and this is what remains on your window frame when you remove the panels in summer. The panels can then be easily put back up magnetically.

Q. How wide is the edging strip?

A. The edging strip is 18mm wide.

Q. How thick is the clear PET?

A. It is 3mm thick.

Q. What if I have dark stained wood window frames?

A. You would use our dark brown magnetic tape. This sticks straight onto the clear PET panel and shows through as a dark brown line. The opposing magnet on your window frame is also dark brown. The tape is 13mm wide ( ½”).

Q. My windows have wooden frames. How does your system attach to this?

A. The edging strips have a magnetic back, attached to which, magnetically, is a thin white painted steel strip. This has a self adhesive backing to allow it to be attached to your window frame. This means that when you remove the panels, all that is on your white window frame is a thin white strip.

Q. I have handles on my windows which stick out over where the clear panel would sit. Can I still use your product?

A. Unfortunately not. It’s one problem we haven’t found an answer to………………yet.

Q. How can I get rid of condensation?

A.  Condensation is caused by warm humid air hitting a cold surface. It then reaches what is known as a dew point and the moisture in the air condenses onto the cold surface. PET is an inherently warm material and the warm air does not therefore reach the point where condensation is formed. It may be of interest to know that we originally developed this product to save energy costs, but now 60% of our sales are to prevent condensation.

What if my question isn’t answered here?
Please use the contact page to call or email one our sales advisors to assist you.

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